Is Qzino legit? Licence, ownership and payouts
Short answer: Qzino is operated by a registered company under a gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. This page lists the facts you can verify outside Qzino, explains how withdrawals and account checks work, and tells you where to go if something goes wrong.
Who operates Qzino
Qzino is operated by CG Universe LLC, company registration 3-102-919306, Costa Rica. The brand launched its full platform in 2026. Costa Rica is where the company is registered. The gaming licence is separate and is described below.
The licence
Qzino holds gaming licence No. ALSI-202503015-FI1 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. You can check the licence yourself on the regulator's website; the licence seal on this site opens the record for this number. If the record and the number on this page ever differ, trust the regulator and write to us.
An Anjouan licence is an offshore licence. It sets rules for fair games, player funds and complaint handling, and it is the authority that can be contacted if a dispute with us is not resolved.
Where you can play
Availability depends on where you live. The full list of restricted territories is in our Terms, section Restricted Jurisdictions. Opening an account from a restricted territory is against the Terms and can lead to the account being closed, so please check the list before you deposit.
How withdrawals work
At Qzino, payouts are typically processed instantly. Once you submit a request, our team conducts a quick standard check and dispatches the transfer directly on-chain, making the process seamless for most transactions without requiring extra steps.
In certain cases—such as higher withdrawal amounts, non-standard activity, or substantial wins—processing may take a bit longer. In these scenarios, payout schedules and verifications are strictly governed by our licensing obligations, security protocols, and the terms outlined in our Terms & Conditions. Official requests for any required details are always communicated exclusively through internal support inside your account.
If a transfer takes longer than expected, you can write to support with your transaction ID or follow our official complaints procedure.
Supported Currencies at Qzino:
Cryptocurrencies
- BTC
- ETH
- USDT
- USDC
- BNB
- SOL
- TRX
- TON
Fiat Currencies
- BRL
- MXN
- USD
Provably fair games
Qzino Originals (Mines, Plinko, Limbo, Dice, Keno, Coin Flip, Crash, Ultimate Dice) are provably fair. Before each round in our single-player Originals, the server commits to a hashed server seed. Your client seed and a nonce are combined with it to produce the result. Once you rotate your seed pair, the server seed behind it is revealed, and you can recompute any of its past rounds in the verifier inside the game. If the recomputed result does not match, the round is disputable and support will review it with you.
Third-party slots and live games come from licensed providers including Pragmatic Play, Hacksaw Gaming, Nolimit City, PG Soft, BGaming, Red Tiger and Mancala, and are certified by those providers.
Complaints and independent mediators
- Write to support from your account or to info@qzino.com. Include your username, the date and the transaction ID.
- If the answer does not resolve it, you can open a case with an independent mediator. Qzino answers cases publicly on AskGamblers.
- The licensing authority in Anjouan can be contacted as the final step.
We answer public reviews as well, including negative ones. A review that names a problem gets a reply with what we found and what we did.
Responsible play
Qzino is for players aged 18 and over. Loss limits, session reminders (time alerts and self-exclusion) are available in your account settings, and support will apply them on request. Gambling is entertainment, not a way to make money. If it stops being fun, stop, and use the tools above.
Facts on one screen
- Operator
- CG Universe LLC, reg. 3-102-919306, Costa Rica
- Gaming licence
- Anjouan, Union of Comoros, No. ALSI-202503015-FI1
- Games
- 1,500+ titles, plus provably fair Qzino Originals
- Currencies
- BTC, ETH, USDT, USDC, BNB, SOL, TRX, TON, BRL, MXN, USD
- Support
- info@qzino.com and in-account chat
- Independent complaint routes
- AskGamblers
- Age
- 18+
Frequently asked questions
Is Qzino licensed?
Yes. Gaming licence No. ALSI-202503015-FI1, Government of the Autonomous Island of Anjouan, Union of Comoros. The footer seal opens the regulator's record.
Who owns Qzino?
CG Universe LLC, registered in Costa Rica under number 3-102-919306.
Why was I asked to verify my identity?
The licence and anti-money-laundering rules require checks on larger withdrawals or unusual activity. The request always comes from support inside your account.
Is there a limit on how much I can win?
Wins above the amount stated in the Terms, section Payouts, are paid in instalments according to the published schedule.
Where do I complain if support does not help?
AskGamblers where Qzino answers publicly.