¿Es Qzino legal? Licencia, propiedad y pagos
Respuesta corta: Qzino es operado por una compañía registrada bajo una licencia de juego emitida por el Gobierno de la Isla Autonomosa de Anjouan, Unión de Comoras. Esta página lista los hechos que puede verificar fuera de Qzino, explica cómo funcionan los retiros y las comprobaciones de cuentas y te indica a dónde ir si algo sale mal.
Quién opera Qzino
Qzino es operado por CG Universe LLC, registro de empresa 3-102-919306, Costa Rica. Costa Rica es donde se registra la compañía, la licencia de juego es independiente y se describe a continuación.
La licencia
Qzino tiene licencia de juego Nº ALSI-202503015-FI1 emitida por el Gobierno de la Isla Autonomosa de Anjouan, Unión de Comoras. Puede comprobar la licencia usted mismo en el sitio web del regulador; el sello de licencia de este sitio abre el registro de este número. Si el registro y el número en esta página difieren, confíe en el regulador y escríbanos a nosotros.
Una licencia de Anjouan es una licencia offshore. Establece reglas para juegos limpios, fondos de jugadores y manejo de reclamaciones, y es la autoridad la que puede ponerse en contacto si no se resuelve una disputa con nosotros.
Donde puedes jugar
Availability depends on where you live. The full list of restricted territories is in our Terms, section Restricted Jurisdictions. Opening an account from a restricted territory is against the Terms and can lead to the account being closed, so please check the list before you deposit.
How withdrawals work
At Qzino, payouts are typically processed instantly. Once you submit a request, our team conducts a quick standard check and dispatches the transfer directly on-chain, making the process seamless for most transactions without requiring extra steps.
In certain cases—such as higher withdrawal amounts, non-standard activity, or substantial wins—processing may take a bit longer. In these scenarios, payout schedules and verifications are strictly governed by our licensing obligations, security protocols, and the terms outlined in our Terms & Conditions. Official requests for any required details are always communicated exclusively through internal support inside your account.
If a transfer takes longer than expected, you can write to support with your transaction ID or follow our official complaints procedure.
Supported Currencies at Qzino:
Cryptocurrencies
- BTC
- ETH
- USDT
- USDC
- BNB
- SOL
- TRX
- TON
Fiat Currencies
- BRL
- MXN
- USD
Provably fair games
Qzino Originals (Mines, Plinko, Limbo, Dice, Keno, Coin Flip, Crash, Ultimate Dice) are provably fair. Before each round in our single-player Originals, the server commits to a hashed server seed. Your client seed and a nonce are combined with it to produce the result. Once you rotate your seed pair, the server seed behind it is revealed, and you can recompute any of its past rounds in the verifier inside the game. If the recomputed result does not match, the round is disputable and support will review it with you.
Third-party slots and live games come from licensed providers including Pragmatic Play, Hacksaw Gaming, Nolimit City, PG Soft, BGaming, Red Tiger and Mancala, and are certified by those providers.
Complaints and independent mediators
- Write to support from your account or to info@qzino.com. Include your username, the date and the transaction ID.
- If the answer does not resolve it, you can open a case with an independent mediator. Qzino answers cases publicly on AskGamblers.
- The licensing authority in Anjouan can be contacted as the final step.
We answer public reviews as well, including negative ones. A review that names a problem gets a reply with what we found and what we did.
Responsible play
Qzino is for players aged 18 and over. Loss limits, session reminders (time alerts and self-exclusion) are available in your account settings, and support will apply them on request. Gambling is entertainment, not a way to make money. If it stops being fun, stop, and use the tools above.
Facts on one screen
- Operator
- CG Universe LLC, reg. 3-102-919306, Costa Rica
- Gaming licence
- Anjouan, Union of Comoros, No. ALSI-202503015-FI1
- Juegos
- 1,500+ titles, plus provably fair Qzino Originals
- Currencies
- BTC, ETH, USDT, USDC, BNB, SOL, TRX, TON, BRL, MXN, USD
- Soporte
- info@qzino.com and in-account chat
- Independent complaint routes
- AskGamblers
- Age
- 18+
Frequently asked questions
Is Qzino licensed?
Yes. Gaming licence No. ALSI-202503015-FI1, Government of the Autonomous Island of Anjouan, Union of Comoros. The footer seal opens the regulator's record.
Who owns Qzino?
CG Universe LLC, registered in Costa Rica under number 3-102-919306.
Why was I asked to verify my identity?
The licence and anti-money-laundering rules require checks on larger withdrawals or unusual activity. The request always comes from support inside your account.
Is there a limit on how much I can win?
Wins above the amount stated in the Terms, section Payouts, are paid in instalments according to the published schedule.
Where do I complain if support does not help?
AskGamblers where Qzino answers publicly.